Okay, so, I'm enraged right now at Verizon. Livid beyond belief.
Last night I was having connectivity problems, so I decided to reboot my Westell 6100 modem/router which I've been using for the past week because my Cisco 857 is in transit to the new house in Idaho. When it came back, I still had no internet, which was odd given the lights on the front said otherwise.
So, I logged into the web interface, and got a really nasty surprise...
The web interface had changed from the Westell white with blue to the Verizon red and black branding. I knew right away what had happened - I had been pushed a firmware update by Verizon without my explicit permission or knowledge.
So I went to investigate why I had no connectivity even though the lights were saying I did... PPP interface was flapping, so I decided to reset to factory defaults to see if I could clear the issue. Clicked "Factory defaults" and waited while it rebooted. When it came back, it was still on my 10.x.x.x IP internal scheme, which was awfully weird. So I logged back in, still same exact config I had before.
Frustrated, I tried to use the reset switch on the back, only to find out the router was ignoring the switch and not resetting even after holding it in.
I try to use the Westell firmware utility to 'upgrade' the router to the older Westell branded firmware, only to discover its braindead upgrade utility can't find the router cause it calculates the netmask as 255.0.0.0 rather then 255.255.255.0. I go to change the IP in the router to 192.168.1.1, and discover its not accepting changes there either. At that point, I was too frustrated and fell asleep cause I had a huge move today.
Fast forward to 2:30 or so today, I call up Verizon pissed. They acknowledge the router got an upgraded firmware image automatically (forget the fact I had explicitly disabled that feature for this very reason), but I'm shit out of luck. Even though the fact my formerly perfectly working 6100 is now bricked because of something Verizon did without my approval or knowledge, they will not provide me with a new one for free because the router is out of warranty.
Why is it that people, rather then doing what you ask them to do - esp. when things have to happen in a certain order at a certain time - decide that your own way won't work and wrong, and that they will helpfully offer their alternative and refuse to help you at all unless you do it their way?
Forget that their method changes the time frame of the task in mind beyond anything that you can feasably work with considering you already planned and put into place assistance from others during the exact same time that they want to do it their way... I'm not an idiot - I may have crammed alot of tasks into one small time frame, but if I've already planned everything out and gone through the motions...
It doesn't help if the timeframe calls for Sept. 28th as the cutoff when you want to do it your way on October 2nd!